Support & maintenance

Ensure your business intelligence environment runs reliably, so your teams can focus on making decisions — not dealing with issues.

In any organization, the key expectation from a support partner is simple:
fewer disruptions, faster resolution, and clear, responsive help when needed.

That’s why your data analytics environment is continuously monitored and proactively managed — including performance monitoring, license management, and ongoing improvements to keep your analytics stable, secure, and evolving with your business.

Every business faces challenges with critical data and reporting systems.
The difference is having a partner who has likely solved them before — across similar industries and environments — so issues are resolved quickly, effectively, and with minimal business impact.

Support That Goes Beyond Fixing Issues

When reports fail, data is wrong, or changes take too long, business decisions slow down.

We make sure your analytics environment stays reliable, secure, and continuously improving — so your people always have the data they need to act.

Too often, support means only reacting when something breaks. We believe support should start earlier: by understanding which reports, KPIs, and processes matter most to your business — and making sure they stay trusted and effective over time.

What you gain:

Confidence that your critical data is always available and trustworthy
Faster decisions, without delays caused by data issues
Analytics that keeps up with your business — not the other way around
Stronger adoption, so more people actually use data in their work
Ongoing improvements that unlock new business value

What support we offer
for our Customers

Qlik

Whatever your role is, the QlikHelp site answers your questions. Help >

Chat with Qlik enthusiasts, find answers, be active in the forums, open a case, read the latest product updates blog, read release Notes, and learn more about Qlik. Community >

Contact our Qlik team

Snowflake

Search for Snowflake Notes, Knowledge Base Articles and Data Heroes Community content.

Search questions and find answers, read the latest blog posts and curated content, connect with experts, and improve your Snowflake skills. Community >

Contact our team

Microsoft Azure

Easily find answers, guidance, and best practices for Azure data and analytics services.

Connect with experts and community> resources to stay up to date, improve your Azure skills, and get the most value from your data platform.

Contact our team

dbt

Get answers and guidance to build reliable, scalable data transformations with dbt.

Access documentation, best practices, and community insights to improve your models, solve issues faster, and keep your analytics pipelines running smoothly.

Contact our team

Power BI

Get answers and best practices to improve your Power BI reporting and analytics.

Access learning resources and community insights to build better dashboards, solve issues faster, and help your teams make confident, data-driven decisions.

Contact our team

HelpDesk

Our HelpDesk is here to resolve your issues quickly and efficiently.

Please contact our support team and we will respond accordingly to your SLA agreement:

support@theinfotrust.com

End-to-End Analytics That Just Works

Your analytics environment stays stable, reliable, and continuously improving — so your teams can focus on using data, not fixing it. Our support covers the full analytics lifecycle — from data ingestion and transformation to dashboards, users, and business processes.

Proactive monitoring and health checks
Incident and change management
Application and platform maintenance
Updates, upgrades, and release support
User, license, and access management
Monthly review meetings and improvement planning
Ongoing training and enablement for your teams

We work across Qlik, Snowflake, Azure, dbt, and Power BI — ensuring your entire analytics stack stays reliable, connected, and business-ready.

Instead of reacting to issues, we focus on keeping your analytics continuously valuable — so it improves business performance, not just system stability.

Book a meeting with Maris Svilans, The Infotrust