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- Riga Maternity Hospital: Patient experience measurement with Qlik
Implementation of patient experience measurement analytics and other BI solutions in the Riga Maternity Hospital
Implementing a Business Intelligence (BI) application for survey results analysis in healthcare can provide valuable insights into patient satisfaction, service quality, and areas for improvement.
Rīgas Maternity Hospital (hereinafter – RDN) is the country’s largest and most modern institution of obstetric assistance and perinatal care with 75 years of experience in the field of obstetric assistance and gynecological services. RDNs understands the importance of patient feedback in improving service quality and enhancing overall patient experience. Traditionally, gathering and analyzing survey results has been a time-consuming and manual process, limiting the hospital’s ability to derive actionable insights. To address this challenge, RDN decides to implement a BI application specifically designed for survey results analysis.
Challenges
RDN faces several challenges related to survey results analysis:
Solution
To overcome the above challenges, RDN implemented BI Patient Experience Measurement analytics tailored to analyze survey results. The solution includes the following features:
Results
Implementation of the application for the analysis of survey results brings significant benefits to the institution:
The implementation of the Qlik Sense app for the analysis of patient experience survey results has allowed the Riga Maternity Hospital to transform its approach to patient feedback management, driving improvements in service quality, patient experience, and overall organizational performance.” – Andija Logina, Head of the Quality and Risk Management Department, Rīgas Maternity Hospital
Conclusions
The implementation of the BI app for the analysis of survey results has allowed the Riga Maternity Hospital to transform its approach to patient feedback management, driving improvements in service quality, patient experience, and overall organizational performance. By harnessing the power of data, the institution demonstrates its commitment to delivering patient-centered care and continuous improvement in the health care services provided.
Considering the good experience with the development of patient experience measurement data analytics, similar analytics were also created for Maternity experience and the development of an employee survey analytics solution is in the development process.
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